We ship through registered courier companies for orders within India as well as international orders. International orders are usually delivered within 10-15 business days and domestic orders within 8-10 business days. You will see the delivery date for your order at the time of order confirmation. For all preview products, the delivery time will be 12-14 days for delivery within India, and 14-18 days for international deliveries.Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.

Shipping Charges

Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.

Duties & Taxes for International Orders

Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.

Tracking Package

Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency.

Non Availability on Delivery

Our delivery partners will return the product to us if unreceived at your address. Please provide the complete & accurate shipping address including postal/zip code and a mobile number. This will help us in delivering your order faster. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.

Modes of Payment

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks.
For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using CC Avenue. CC Avenue is our third party payment gateway.
We also offer a cash on delivery option (COD). The COD option is only available for domestic orders upto INR 25,000.
We do not offer COD on fabric and furniture items.

Returns

• Items are returnable only if unused, in the state you received it, and in the original packaging.
• Fabrics are non-returnable.
• Items marked down on sale cannot be returned.
• Custom Made/Commissioned items cannot be returned. Incase of damaged/defective items, the products will either be repaired or replaced. We do not offer refunds on custom orders.
• Products must be returned within two weeks from the date of delivery.
• Orders cannot be cancelled once shipped.
• Please write to us at [email protected] and state the reason of your return in the the email. Please mention your order number in this email as well.
• All costs of return shipping need to be borne by the purchaser. (Unless the order received is defective)
• If order is to be cancelled after shipment, the individual return policy of the shipping company applies. A return fee is charged by the shipping company in most cases.
• As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order. For cancellations, before dispatch of orders, please reach out to us at [email protected]

Damaged & Defective Items

• Please email us your order number and details along with a photo of the damage if possible, within 24 hours of receiving the order.
• Returned items must be in their original packaging.
• We are happy to replace or refund any defective items.